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Official Airline Ratings

APEX has announced a partnership with TripIt® from Concur® that will help APEX launch its Official Airline Ratings™ program. This innovative industry program will gather passenger feedback based on travel itineraries and will provide an audited third-party analysis of the insights gathered. APEX will then share the feedback with its member airlines and honor the highest-rated airlines each year.

Serving nearly every major airline as the only non-profit membership trade association dedicated to improving passenger experience, APEX designed this program to provide the airline industry with a new way to measure the quality of a passenger’s experience. By partnering with TripIt, it also gives travelers an opportunity to provide feedback that will help shape future in-flight experiences.


APEX TripIt One Pager

Official Airline Ratings Press Release

 

©Airline Passenger Experience Association (APEX) 2016. All rights reserved.
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