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2011 Passenger Choice Awards Finalists Announced

Monday, June 6, 2011  
(NEW YORK) – The Airline Passenger Experience Association (APEX) is pleased to announce the finalists for the 2011 Passenger Choice Awards. Results were tabulated from a survey that asked airline travelers to share their opinions on every aspect of their airline journey: overall passenger experience; inflight publication; inflight entertainment; connectivity; cabin ambiance and ground experience.

The Passenger Choice Awards winners are determined based solely on the votes of travelers – with the Nielsen Company, a global leader in consumer information and measurement, tracking the voting. The award program is entirely independent of any commercial influence, ensuring its neutrality and establishing it as a benchmark for excellence in the travel industry. The survey is growing in importance with air travelers as well, participation increased by more than 100 percent over 2010.

“The Passenger Choice Awards program was established to capture opinions and views from airline travelers about the many aspects that make up the overall airline passenger experience. APEX’s members, comprising most of the leading world airlines and suppliers to airlines, are focused on delivering and improving that experience,” said Patrick Brannelly, APEX president

APEX is also pleased to announce the AVION Awards finalists for Best Achievement in Technology and Best Single Achievement in Passenger Experience. The AVION Awards are the travel industry awards for which nominees’ contributions to the passenger experience are judged by industry peers and thought leaders. AVION and Passenger Choice Awards winners will be announced on Monday evening, 12 September, during the APEX 2011 EXPO being held 12-15 September at the Washington State Convention Center in Seattle, Washington, U.S.A. The EXPO is the industry’s premiere trade event, attracting more than 70 top airlines from 37 countries. The awards event will be hosted by CBS News Travel Editor Peter Greenberg, a multiple Emmy® Award winner and New York Times best-selling author of the “Travel Detective” series.

Awards Finalists:

AVION Awards: Best Achievement in Technology
Delta Air Lines
Lumexis Corporation
Thales Group
Panasonic Avionics Corporation
Virgin Atlantic Airways, Ltd.

AVION Awards: Best Single Achievement in Passenger Experience
Air New Zealand
Delta Air Lines
flydubai
Virgin America
Virgin Atlantic Airways, Ltd

Best Overall Passenger Experience (UP TO 50 IFE EQUIPPED IN FLEET)
Avianca S.A.
El Al Israel Airlines, Ltd.
China Airlines
Oman Air
Swiss International Air Lines Ltd.
Virgin Australia International Airlines Pty Ltd.
Virgin America
Virgin Atlantic Airways, Ltd.

Best Overall Passenger Experience (Over 50 IFE EQUIPPED IN FLEET)
Cathay Pacific Airways Ltd.
Emirates
Qatar Airways
Singapore Airlines, Ltd.
Turkish Airlines

Best in Region: Africa
Ethiopian Airlines
Kenya Airways
South African Airways

Best in Region: Americas
Air Canada
Avianca S.A.
JetBlue Airways
TAM Airlines
Virgin America

Best in Region: Asia and Australasia
Air New Zealand
Cathay Pacific Airways Ltd.
China Airlines
Singapore Airlines, Ltd.
Virgin Australia International Airlines Pty Ltd.

Best in Region: Europe
British Airways
KLM Royal Dutch Airlines
Swiss International Air Lines Ltd.
Turkish Airlines
Virgin Atlantic Airways, Ltd.

Best in Region: Middle East
El Al Israel Airlines, Ltd.
Emirates
Etihad Airways
Oman Air
Qatar Airways

Best Inflight Publication
Avianca S.A.
China Airlines
El Al Israel Airlines, Ltd.
Virgin Australia International Airlines Pty Ltd.
Virgin America

Best IFE User Interface
Avianca S.A.
Cathay Pacific Airways Ltd.
China Airlines
Virgin Australia International Airlines Pty Ltd.
Virgin America

Best Inflight Connectivity & Communications
Delta Air Lines
Emirates
Oman Air
Singapore Airlines, Ltd.
Virgin America

Best Inflight Video
Air New Zealand
El Al Israel Airlines, Ltd.
Virgin Australia International Airlines Pty Ltd.
Virgin Atlantic Airways, Ltd.
Virgin America

Best Cabin Ambiance
China Airlines
El Al Israel Airlines, Ltd.
JetBlue Airways
Virgin Australia International Airlines Pty Ltd.
Virgin America

Best Food & Beverage
China Airlines
JetBlue Airways
Oman Air
Virgin Australia International Airlines Pty Ltd.
Virgin Atlantic Airways, Ltd.

Best Ground Experience
Avianca S.A.
China Airlines
El Al Israel Airlines, Ltd.
JetBlue Airways
Virgin America

About the Passenger Choice Awards

The Passenger Choice Awards were created by the Airline Passenger Experience Association (APEX) to give voice to airline passengers. APEX encompasses a network of professionals that are committed to providing an outstanding airline experience for passengers around the globe. For an opportunity to “Choose Who’s in First,” for 2012, visit www.passengerchoiceawards.com to vote and be sure to visit the Passenger Choice Awards fan page on Facebook.

About APEX

The Airline Passenger Experience Association (APEX) encompasses a network of businesses and professionals that are committed to providing a world-class airline experience for passengers around the globe. Every day, APEX members are improving every aspect of the airline experience: from designing, building and installing seating, entertainment and communications systems on commercial aircraft, to airport lounges and inflight dining.

Contact
Ron Gumucio
rgumucio@kellencompany.com
+1 212-297-2113

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