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Cathay Pacific Airways Ltd.
Assistant Manager Customer Experience - Connectivity and Wireless Applications Development

The Customer Experience Design Department plays a key role in customer retention, long-term success and profitability of the Cathay Group through the strategic development of award winning products. The Assistant Manager Customer Experience, Connectivity and Wireless Applications Development is responsible for managing and developing the inflight connectivity and entertainment applications that passengers experience on-board. This is a crucial time in Cathay Pacific’s product development and the successful candidate will have a center role in shaping Cathay Pacific’s connectivity and application strategy.

KEY RESPONSIBILITIES

·Responsible for the overall inflight connectivity proposition as well as its associated entertainment applications

·Lead a multi-functional project team to undertake the development, implementation and continuous improvement of the in-flight connectivity product

·Work closely with and manage third party suppliers, both in Hong Kong and abroad, to improve the inflight connectivity service

·Responsible for the design, development and deployment of entertainment apps and wireless In-Flight Entertainment solutions

·Manage and deliver functional and technical requirements via interpretation of data and information

·Translate problems and new concepts into intuitive and meaningful user experiences

·Responsible for the personalisation of In-Flight Entertainment

·Identify future technologies and critique them against customer design vision

·Keep abreast of innovative concepts, technological advancements and latest products of other airlines or transportation sector and conduct study when necessary

·On-going analytics monitoring of passenger usage

·Identify research requirements, participate in research and insight analysis and provide actionable recommendation, by working with the Insight team

·Actively participate in vendor selection process including RFP preparation

·Ensure the proposition is in line with Cathay Pacific’s brand ethos and its commitment to enabling A Life Well Travelled

REQUIREMENTS

·University degree holder, with strong background in software/web development or Network/telecommunication engineering

·A minimum 5 years’ relevant industry experience

·Experience with complex networks, In-flight Entertainment or satellite telecommunication a plus

·Experience with HTML, object oriented architecture, CRM databases, mobile app development a plus

·Fluent spoken and written English, fluency in Chinese would be advantageous

·Hands-on experience in responsive layout programming / RESTful design / Mobile development is preferable

·Strong customer centric mindset with a good understanding of market research, product planning and management

·Commercially astute with strong problem solving and analytical skills

·Strong interest in technology and passenger experience

·Deep understanding of UX methodologies including user flow and customer research methodologies

·Understanding of prototyping methodologies and practices and web accessibility standards is a plus

·Adhere to high standards and takes pride in quality of work, with great attention to details

·Able to work both independently and as part of larger team with strong inter-personnel skills

·Well organized and capable of working on multiple projects simultaneously

·Willing to travel overseas

 

To apply, please refer to the following link:

https://careers.cathaypacific.com/jobs/446469600

For more information, please refer to the following link:

http://careers.cathaypacific.com/ 


Spafax

IFE Account Manager
Costa Mesa, CA

Spafax works with 60 clients worldwide and is a leader in the creation of branded content, specialized inflight entertainment management, custom marketing, advertising sales and production services. We are currently seeking a detail oriented IFE Account Manager in our Costa Mesa, CA office. Responsibilities include: Helping to support our inflight entertainment relationship with a large North American airline Serving as the main point of contact for both the client and internal teams as we create and implement an innovative content strategy Annual budgeting, content selection, scheduling and issue resolution Working diligently with a number of key departments to ensure that each month’s is delivered accurate and on-time Working with the broader client team to develop new programming strategies and larger brand-based initiatives EXPERIENCE REQUIRED 3-5 years account management in an agency or similar environment knowledge of inflight entertainment and connectivity and/or the airline industry is a huge plus Intermediate-level knowledge of MS Office Suite, particularly Excel Strong knowledge of popular film, television and music content, particularly in the US and Canadian markets Ability to work across time zones and cultures If you are interested in this opportunity please submit your resume and cover letter to: randee.walker@spafax.com.


Spafax
IFE Account Director
Costa Mesa, CA

Spafax works with 60 clients worldwide and is a leader in the creation of branded content, specialized inflight entertainment management, custom marketing, advertising sales and production services. We are currently seeking a seasoned and strategic IFE Account Director in our Costa Mesa, CA office. Responsibilities include: Leading our inflight entertainment relationship with a large North American airline Helping to define the role of entertainment as part of a broader content and customer engagement strategy Working extensively with the client’s leadership to ensure our approach meets their brand and customer experience goals, as well as identifying additional areas for collaboration. Manage our relationships with hardware, software and data providers in the inflight space, particularly as it relates to new product launches, all with the awareness of the latest technological trends Managing the Account Manager and Account Coordinator and support Spafax senior leadership in Orange County, Canada and London as needs arise. EXPERIENCE REQUIRED 7-10 years large account leadership in an agency, technology company or similar environment; knowledge of inflight entertainment and connectivity and/or the airline industry is expected Management experience including both teams and individuals Intermediate-level knowledge of MS Office Suite, particularly Excel Basic knowledge of popular film, television and music content, particularly in the US and Canadian markets If you are interested in this opportunity please submit your resume and cover letter to: randee.walker@spafax.com.


 


 


 





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