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Account Manager
Costa Mesa, CA

Are you interested in joining us at Spafax? We are looking for dynamic, IFEC professionals to join our teams in London, Hollywood and Orange County. We offer the opportunity to work with the world’s leading airlines in a flexible, collaborative environment. We are particularly eager to speak to individuals with strong account management and/or business development backgrounds. As part of the WPP Group of companies, we offer highly competitive benefits. If you are interested, please send a recent resume and letter of interest to randee.walker@spafax.com


Audio Manager
Costa Mesa, CA


The Audio Manager will manage the entire Audio Programming team in our California office, and will work with audio managers in the UK head office and in Frankfurt. The position also requires a collaborative approach with other key stakeholders in the process, including Metadata and Audio Technical teams, Legal and Finance teams, and Client Account Managers, worldwide.

Spafax works with 60 clients worldwide and is a leader in the creation of branded content, specialized inflight entertainment management, custom marketing, advertising sales and production services. We are currently seeking an Audio Manager. The Audio Manager will manage the entire Audio Programming team in our California office, and will work with audio managers in the UK head office and in Frankfurt. The position also requires a collaborative approach with other key stakeholders in the process, including Metadata and Audio Technical teams, Legal and Finance teams, and Client Account Managers, worldwide.


Duties will include: • Management of audio team to source, schedule and deliver audio content in accordance with airline content strategies, editorial requirements and logistics timeline • Assessment and management of all associated resources and tools required to maximize efficiency, ensuring compliance with content security policies • Negotiation of all audio content rights and clearances • Management of all audio supplier contracts • Budget planning and ongoing P&L management • Strategic planning incorporating both new and existing audio technologies, to meet the industry’s evolving needs Experience Needed: • Essential: o 3-5 years’ managerial experience in an agency, music industry or b2b environment o Clear ability to manage resources, consistently innovating to improve processes for greater efficiency o Proven negotiation skills o Understanding of and ability to use various databases o Highly proficient Excel skills o Excellent verbal and written skills o Fluent in English o Knowledge and enthusiasm for audio in all forms, and understanding of worldwide consumer trends in audio. • Desired: o International business experience is highly desirable o Additional language skills would be an advantage 


Contact: Randee Walker, randee.walker@spafax.com


Global Eagle Entertainment

Client Account Manager 3
Irvine, CA

Client Account Manager | Global Eagle Entertainment Inc. Global Eagle Entertainment Inc. (Nasdaq: ENT) is a worldwide provider of media content, technology, and connectivity solutions to the travel industry. Through the industry’s most comprehensive product and services platform, Global Eagle Entertainment provides airlines with a wide range of inflight solutions. These include Wi-Fi, movies, television, music, interactive software, as well as portable IFE solutions, content management services, e-commerce solutions and original content development. Serving over 150 airlines worldwide, Global Eagle Entertainment delivers exceptional quality and value to its customers to help them achieve their passenger experience objectives. The company’s headquarters are located in Los Angeles, California, with offices and teams located in North America, Asia, the Middle East, Europe, Africa, Oceania and South America. Find out more at www.globaleagleent.com The Client Account Manager (CAM) serves as the primary business contact for the client and is responsible for client satisfaction. The CAM is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the CAM will should build relationships with clients to encourage new and repeat business opportunities. Primarily your role will be concerning overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of projects relating to our Clients. The precise mix and balance of tasks/responsibilities will vary depending on the needs of the Airline accounts and the client requirements and focus on upselling on other services. This position is responsible for developing and nurturing relationships with our key existing Client(s) and a smaller part of the role is to do the same with other prospective Clients in your region of responsibility. A large part of your role will be to develop strong relationships with the key contributors of the GEE group in order that all delivery of products and services to the key Client are satisfactory and well executed. Your role will require you to continuously monitor customer satisfaction and review customer feedback.


Key responsibilities Management •To play a key role for the business in managing a portfolio of accounts from initial take on through to on-going relationship management. You will act as a go-to expert for any client queries or issues and will work diligently to resolve these. You will engage with stakeholders throughout the business to coordinate multiple client projects that will meet and exceed client expectations. •Manage scope creep through Client change orders, internal change orders, phased delivery or methods to ensure projects deliver on time line, scope, budget and strategy expectations. •Evaluate all key project deliverables, as well as final product to ensure traceability of requirements, high quality and Client acceptance. •Ensure project meets internal and Client expectations with respect to quality, budget, delivery time lines, and strategy. •Identify, track, manage and mitigate risk on specific Client engagements. Escalate these issues when necessary to ensure minimal impact to quality, budget, and time line. •Where project control is in jeopardy, create contingency plans with appropriate input from key team members and implement a revised project schedule, scope or budget in a timely manner. •Managing the client budget •Problem solving and prevention •Issue handling and resolution •Innovation/Creativity on looking at accounts suggesting ideas and ways to improve accounts. Communication •To ensure that all issues/problems and are processed quickly and effectively, to ensure that the client is receiving the required level of service in order to maintain a good client relationship and excellent Renewal rate. •To make contact with clients on regular basis and be the driver for ensuring customer satisfaction. •To be an excellent communicator with the ability to forge effective business relationships with clients and colleagues. •Responsible for building and maintaining strong relationships with clients and delivering results to enhance their business. •Visiting clients and understanding their needs, objectives and continually monitoring their business. •Ensure all feedback and findings are completed accurately and within deadlines. •Liaise with all departments involved in gaining feedback for clients. •Instigate regular creative reviews of IFPs offering and overall content strategy •Provide regular creative and innovative solutions and ideas with support from appropriate areas of the business i.e creative, content, marketing, technology •Provide expert knowledge to the customer with insights on industry and technology developments with support from key areas of the group eg IMDC, Technical •Deliver reports to clients at various stages of the operation, together with delivering a final presentation to recommended improvements to their business. •3rd Party Liaison with Hardware manufacturers/Integrators •Liaising with UK and International offices on content delivery Reporting and Administration •To maintain and update client contact details and client systems •Measure and report on customer satisfaction •Weekly Customer updates to be provided internally Commercial Responsibilities •To achieve monthly, quarterly and annual revenue and margin targets •Working with Operational Finance prepare monthly revenue and margin reports •Maximise upselling opportunities for GEE products and services •Devise and implement margin improvement plans through content utilization •Prepare quarterly upselling and content utilization reports •Active and ongoing role in the contract renewal and/or renegotiation process •Facilitates the development of new products and services in line with business strategy and Client needs. •Preparing Client Proposals with the input and inclusion of key GEE personnel •Supports the VP Account Management in developing the Account Management plan •Forecasting Interdepartmental •Liaison with Operations manager Development of Self and Others •Is committed to the continuous process of education and development of him/herself •Shares knowledge, skills, experience and coaching for improvement •Accepts responsibility for developing succession plans for his/her own role in order to protect company and Client relationships as well as service levels. Qualifications Experience / Ability to: •Delegate work in a way which builds commitment and opportunity for others •Plan and carry out responsibilities with minimal direction •Handle Stressful situations and deadline pressures well •Accepts responsibility for achieving goals and expectations •Work as part of a team •Understand Client, investor and shareholder perspectives •Excellent organizational and multi tasking skills •Excellent written and oral communication skills •Demonstrated ability to establish and maintain effective relationships and partnerships with key stakeholders. •Demonstrated experience in leading and managing projects that are strategic in nature and global in scope. •Excellent organizational skills with demonstrated ability to execute projects on time and on budget. •Strong interpersonal, communication, facilitation and presentation skills. •Ability to work independently and with minimal supervision •Extremely detail orientated •Technical competence (understand software, hardware, networks, etc.. •Motivated, goal orientated, persistent and a skilled negotiator)

Key skills required •At least 5 current years in sales and can build rapport and maintain client relations. •Confidence in delivering presentations comfortably and successfully to large audiences, including up to board level. •Confident working with Excel and PowerPoint, including pivot tables and Windows Vista. •“Out of the box” forward thinker. •Understand client objectives and requirements. •Identify opportunities to grow existing accounts. •Manage a variety of accounts whilst delivering an excellent service. •Able to deliver to strict deadlines; capable of working successfully under pressure. Negotiation skills. •Able to construct and write business proposals. •Generate new business. •Exceptional communication skills at all levels. •Recognize and proactively overcome challenges. 



Kontron America

Customer Program Manager
San Diego, CA

These are the key concepts that have helped to make Kontron one of the world’s leading suppliers of embedded computer technology. We design and manufacture standard-based and custom embedded and communication solutions for OEMs, systems integrators, and application providers in a variety of market segments such as data and telecommunications, automation, medical technology, mobile computing, defense technology, aerospace, and measuring and control engineering.

Our engineering and manufacturing facilities are located in Europe (Germany, Czech Republic), North America (San Diego, Fremont, and Montreal) and Asia (Beijing and Penang). You won’t find another embedded computing company as global as Kontron. 

In addition to being an established global presence with opportunities for growth, Kontron is a fast-paced, friendly, and enjoyable workplace with competitive salaries, excellent benefits, a generous 401(k) match and vesting schedule, a casual work environment, and a flexible shift 9/80 work schedule which gives employees every other Friday off.

Currently we have an exciting opening for the following position in our Customer Program Management department in San Diego, CA:

Customer Program Manager

Responsible for managing the overall program for Kontron's tier one accounts. This includes managing all companywide tasks required to support the customer's program and/or requirements. The customer programs are complicated in nature and the Customer Program Manager is directly responsible for the overall success of the program.


Duties & Responsibilities


  • Interface with customers for daily requests.
  • Leads cross-functional teams to address customer requirements. This may include overseas project teams with suppliers and contract manufacturers.
  • Management of overall program scope, schedule, and cost to ensure that financial targets and program milestones are achieved.
  • Establish program status reporting to anticipate and take corrective action in problem areas before they occur, with appropriate line organization. Proactively develop contingency plans for risk mitigation.
  • Oversee the development and implementation of new processes which are required to support the project and/or program.
  • Responsible for contract review and input. Directly responsible for execution of contractual requirements.
  • Actively involved in all business aspects of the program to include engineering, supply chain, design control, customer service, and quality assurance.  
  • Manage multiple programs simultaneously.
  • Manage all phases of customer programs from product development through end of life.
  • Orchestrate, organize and conduct quarterly business reviews.
  • Contribute to winning new customized programs and assist with contract negotiation. .


Requirements & Experience

  • Bachelor's Degree in Business or Engineering.
  • A minimum of five years direct experience in customer program management.
  • Experience in Embedded Computing within the Defense/Avionics Industries preferred. 
  • Two to five years direct experience in project management.
  • Proficiency with Microsoft Office with advance knowledge of Excel, Power Point, and MS Project.
  • Strong leadership skills to facilitate cross-functional teams.
  • Strong communication skills to effectively communicate with all professional levels and foreign entities.
  • Excellent organization skills.
  • Detail oriented.
  • Team builder who is able to mentor and influence others for positive outcomes.

Our Offer

We invite you to explore Kontron for your new career. 

Visit http://us.kontron.com/about-kontron/careers/ for more details. 


Kontron America, Inc. is an Equal Opportunity Employer. We encourage Minorities, Females, Disabled and Veterans to apply.


West Entertainment LLC

Entertainment Coordinator: Inflight Entertainment
Irvine, CA

We are looking for a positive and passionate Entertainment Coordinator for the world of Inflight entertainment. You will assist in servicing our customers’ entertainment needs, ensuring their long-term success. The role is to support the Account Director, to create a unique inflight experience that is engaging, trending, and true to the airlines’ brand. 


Entertainment Coordinator: Inflight Entertainment West Entertainment is a full-service lab, CSP (Customer Service Provider) and local creative agency in Orange County. We have brought together the most dynamic teams in the airline and cruise industries, with a focus on our Airline and Vendor partners. Our mission is to deliver unparalleled service, value and style to the market place through innovation, hard-work, strong relationships and a deep understanding of our customers’ needs.

Responsibilities include coordinating high quality and creative movie, TV and digital content programming for a global client base. You will need to be highly organized to ensure the timely and successful delivery of our products, metadata and files to our vendors. Our ideal candidate is smart, organized, efficient, and a team player with amazing attention to detail and the ability to adapt to change.

• Superb research skills – latest trends in TV, Web content, Movies, social media, etc.
• Database management: Ability to liaise with distributors/content owners to gather information about new movies, TV programs and digital content
• Analyze both client passenger trends and consumer market trends
• Screen programming options to ensure suitability for the client while taking editing notes as needed
• Ability to effectively communicate with all stakeholders in the supply chain
• Creation of programming grids and purchase orders
• Coordination of Metadata (synopsis, runtimes, rating, translations etc.) for client’s GUI, Magazine, Web and any other outlet source that requires metadata
• Support your Operations team in the tracking of content materials and files
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Tracking of budgets and deals Things you are good at:
• Ability to work against tight deadlines
• Excellent verbal and written communications skills
• Excellent listening skills
• A love of Problem Solving
• Critical thinking
• Being both innovative and creative
• Able to understand diverse cultures and their sensitivities
• Solid experience with MS Office (particularly MS Excel)
• Work as part of a team
• Foreign language is a plus but not a must

• Degree preferred
• IFE experience a plus – but not essential if you have the right skills 


Contact talent@westent.com.


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