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Virgin America
RFP: Lab and Encoding Work

This Request for Proposal is issued by Virgin America to those parties who have pre-qualified and who have been invited to submit proposals to help with all lab work and is available on the condition on that the information it contains is used solely for the purposes of preparing a tender for submission in response to it and for no other purpose. Service partners have pre-qualified on the basis of “Virgin America’s” initial industry experience of the service partner, previous and successful use by other clients and high level analysis of the service partner’s size and capabilities. Service partners are now invited to submit proposals by the closing date referred to on page 2 drawn up in accordance with the requirements of this Request for Proposal. Pre-qualification does not signify final acceptance by Virgin of the financial stability, technical competence or ability of any service partner.

The basis of the award of the contract will be the most economically and strategically advantageous offer at the conclusion of the negotiations and Virgin America will not be obliged to necessarily accept the lowest priced service partner. Service partners will be evaluated against the following criteria based on a combination of the service partner response and Virgin America’s assessment of any customer references, associated product discussions and past experience:

Criteria
-Ability to provide quality services to Virgin America. Ability to configure the service to Virgin America requirements. Ability to implement within required timescales and budget.
-Service that meets quality requirements outlined under Requirements
-Detailed outline of price and payment structure based on outline of services requested under Requirements. Must be cost effective and efficient. Future cost and risk reduction potential.
-Willingness to contract on the basis of the Terms and Conditions
-Confidence in the reputation and past record of the service partner. The financial standing of the service partner.
-Sufficient experience to deliver the services and suitable references.
-We are in this together and working as a team and a business partner will be a key criteria.
-Ability to bring innovation and best practice, identifying opportunities to add value.
-Virgin America is striving to create a culture of sustainability, transparency and accountability among all our team members and suppliers. We are interested in your environmental policy, supporting programs and efforts to continually improve your environmental performance.
-It is the policy of Virgin America to ensure that small and minority business concerns have the maximum practicable opportunity to compete for our subcontracting business. Tell us if you are a small or minority owned business enterprise.

Virgin America considers all evaluation criteria to be important; however, there will be relative weightings assigned to each of the key areas. We also applaud partners that support equal employment opportunities and minority suppliers.

We anticipate friendly open discussions and Virgin America will use a reasonable business assessment of the competitive options presented. Although not be obliged to provide the specific reasons to unsuccessful submissions, we will provide feedback to those service partners who request it.

Submission of Proposal
Your response should include the following:

1. Cover Letter. The cover letter should identify the company name and address, and the name and telephone number of the person authorized to represent the service partner in relation to the service. The letter should be signed by a person authorized to bind the service partner to all commitments made in the proposal, and should indicate the following:
- The service partner has thoroughly reviewed this document
- The service partner has the current capability for providing the proposed service(s)
- The service partner accepts all terms and conditions included in this RFP

2. Experience & Proposed Solution. Describe your relevant experience with requested service that meets Virgin America’s requirements.

3. Methodology. Describe the specific process that you would use to deliver service as laid out in the requirements section of this RFP.

4. Charges and Commercial Terms. Based on information provided, submit a fully priced quotation in US $, exclusive of taxes, which should be valid for 120 days. Your quotation should specifically identify any and all costs separated under the heading of Expenses.

5. License Agreements. Please include a copy of any License Agreements and any other relevant terms and conditions.

Please submit your proposal and all supporting documentation to:
Virgin America
Email: saira.george@virginamerica.com

Virgin America reserves the right to discount any proposal received after 4pm (PST) on closing date.

Please submit one copy of the Proposal via e-mail in a format compatible with Microsoft Word and Microsoft Excel where spreadsheets are submitted as part of the Proposal.

Contact: Saira.George@virginamerica.com



Inmarsat
Airline Proposition Manager

The Proposition Manager will be engaged in defining a state-of-the-art passenger experience for inflight connectivity and entertainment, tailored to the specific needs of each airline client. The role will act at a cross-functional level, integrating technical input and commercial objectives from across Inmarsat with the requirements of the client airline.


About Inmarsat: For over 25 years, Inmarsat has led the development of inflight voice, data and safety services with thousands of installations on both commercial and business aircraft across the globe. Based on substantial and unique infrastructure investments Inmarsat has made over the past five years that are now moving into the production phase, Inmarsat Aviation is pursuing significant growth in an aggressive commercial program to ensure it emerges the leading provider of cabin and cockpit services across the commercial and business aviation industries. With the launch of Global Xpress, existing L-band services and imminent development of a European Aviation Network, Inmarsat is uniquely positioned to commercialize aircraft connectivity solutions that meet the demand from the aviation industry for quality broadband communications services. The inflight services division of the aviation business unit is a group of experts from across the aviation, telco and wireless industries, with the responsibility to successfully commercialise Inmarsat infrastructure and position the company for sustainable revenue growth and market dominance. Primary role purpose: Due to growth within the aviation business, evolution of high bandwidth networks and expansion of a direct to airline capability, the need to manage passenger proposition requirements within the area of in-flight WiFi connectivity and entertainment services to commercial airlines has greatly expanded. The focus of this role is retail-oriented and the individual will be engaged in defining a state-of-the-art passenger experience for inflight connectivity and entertainment that is tailored to the specific needs and objectives of each airline client. The role will act at a cross-functional level integrating stakeholder inputs, such as product management contributions, corporate strategic and tactical objectives, as well as the requirements of the client airline. This is a customer-facing role requiring good commercial instincts, appropriate use of influence, and excellent cross-functional project management skills. 

Key Responsibilities: • Capture passenger proposition requirements from client agreements and stakeholder inputs across Inmarsat, suppliers, partners, and airline clients; • Define bespoke end-to-end passenger proposition plans and objectives for each airline client in your client portfolio based on aforesaid inputs; • Engage with the airline clients, promote passenger proposition plans, and negotiate buy-in from airline clients in order to meet “freeze” dates of requirements on time; • Oversee the roll-out and commercial performance of the passenger propositions per airline client on an ongoing basis, present KPIs at regular review sessions to airline clients as well as internally, and promote change management initiatives in order to improve KPIs; • Maintain the passenger proposition roll-out planning per airline client and liaise with the corporate programme planning team; • Support new business bids by coordinating that passenger proposition inputs are provided by internal stakeholders, are submitted on time, and are in line with corporate strategy. Essential Knowledge and Skills: • University degree • Relevant experience within aviation, entertainment, and / or telecom (namely ISP) • Customer facing with airlines, overseeing the in-cabin connectivity and IFE propositions and design of passenger connectivity experience • Extensive customer facing experience with a solid track record of leading post-sales delivery and advising B2B clients on the marketing of services to the retail market • Understanding of the airlines ecosystem • Excellent cross-functional management skills • Fluent in Spanish • Flexible to travel to Latin America on a frequent basis 

Contact katy.bell@inmarsat.com



Spafax
Managing Editor
Montreal

 
Spafax is looking for a Managing Editor for the Airline Passenger Experience Association (“APEX”) media platform.  APEX is a network of the world’s leading airlines, suppliers and related companies committed to elevating the level of the airline passenger experience.  APEX Media is the official news source for the association, and creates a wide range of properties to help educate its membership on key issues and emerging trends.


You will bring leadership to our exceptional, multi-office team, with editorial staff and designers based in Montreal, Toronto, Orange County and Santiago, Chile, along with a London-based sales staff.  You’ll develop content that will deliver insight to the APEX membership, on whatever platform they are interacting with. You’ll work with the publisher and sales director to create new media properties that inform the membership and add to the bottom line.  You’ll work with an understanding that trade media and its goals are different than a traditional consumer publication.

As APEX is an event-driven organization, you’ll also understand how to cover industry conferences and other gatherings, using digital and social media to benefit both attendees and those monitoring from afar.  You will develop strong relationships with other important industry associations and media.

The Managing Editor is responsible for overseeing our bi-monthly magazine (“APEX Experience”), our daily e-newsletter (“APEX Daily Experience”), and the news sections of apex.aero.

Candidates must have

7-10 years’ experience in a senior role at a magazine; trade or aviation publications preferred
Experience inspiring, leading and mentoring a staff
Experience working closely with a sales team
Expertise in both narrative and service journalism as well as strong
packaging skills
Expertise in adapting ideas across multiple platforms and touchpoints; digital experience a must
Excellent communication and presentation skills, and the ability to convey and package creative ideas for a client
Degree or certificate in journalism or a relevant university degree
Network of leading writers and contributors
Thorough understanding of multiplatform production
Ability to work in a bilingual environment
As part of this role, frequent international travel is likely to be required.

This is a permanent, full-time position in our Montreal office.  We will consider extraordinarily qualified candidates in other locations.

Please submit your resume with salary expectations and a portfolio of your work, along with a one-page analysis of your favorite print and online trade magazines (this could be the same title), explaining why they work. Application should be sent to: marketing@spafax.com, with “APEX Managing Editor” in the subject line.

Applications without all components will not be considered. NO PHONE CALLS, PLEASE.

APEX Experience is published on behalf of the Airline Passenger Experience Association by Spafax. Spafax is one of the world’s leading providers of custom media. At Spafax, we recognize, promote and reward exceptional talent. Our full-time employees enjoy the following rewards: competitive salary, group health & dental benefits, group RRSP, health & wellness fitness subsidy and training & development opportunities.



Spafax
Deputy Editor
Montreal


Spafax is looking for a Deputy Editor for the Airline Passenger Experience Association (“APEX”) media platform.  APEX is a network of the world’s leading airlines, suppliers and related companies committed to elevating the level of the airline passenger experience.  APEX Media is the official news source for the association, and creates a wide range of properties to help educate its membership on key issues and emerging trends.

You will work directly with the Managing Editor to help lead our exceptional, multi-office team, with editorial staff and designers based in Monreal, Toronto, Orange County and Santiago, Chile.  You’ll help develop content that will deliver insight to the APEX membership, on whatever platform they are interacting with. You’ll support both the in-house editorial staff and a roster of top-notch external contributors.  You’ll work with an understanding that trade media and its goals are different than a traditional consumer publication.

The Deputy Editor will primarily be focused on our flagship publication, APEX Experience Magazine, published five times a year.  However, you will also work to support our daily e-newsletter (“APEX Daily Experience”), and the news sections of apex.aero.

Candidates must have

3-5 years’ experience in a senior role at a magazine; trade or aviation publications preferred
Expertise in both narrative and service journalism as well as strong
packaging skills
Expertise in adapting ideas across multiple platforms and touchpoints; digital experience a must
Degree or certificate in journalism or a relevant university degree
Network of leading writers and contributors
Thorough understanding of multiplatform production
Ability to work in a bilingual environment
As part of this role, frequent international travel is likely to be required.

This is a permanent, full-time position in our Montreal office.

Please submit your resume with salary expectations and a portfolio of your work, along with a one-page analysis of your favorite print and online trade magazines (this could be the same title), explaining why they work. Application should be sent to: marketing@spafax.com, with “APEX Deputy Editor” in the subject line.

Applications without all components will not be considered. NO PHONE CALLS, PLEASE.

APEX Experience is published on behalf of the Airline Passenger Experience Association by Spafax. Spafax is one of the world’s leading providers of custom media. At Spafax, we recognize, promote and reward exceptional talent. Our full-time employees enjoy the following rewards: competitive salary, group health & dental benefits, group RRSP, health & wellness fitness subsidy and training & development opportunities.



Spafax Airline Networks Limited
Content Manager
Hong Kong

New Opportunity at Spafax Hong Kong We are looking for an experienced content professional to work in our Hong Kong office programming Western movies for a major airline and acquiring Asian movies and TV for all Spafax clients. 

Spafax is the leader in the creation and curation of engaging content experiences, and has specialised in the inflight entertainment sector for over 30 years. We have numerous major airline clients serviced from offices in London and across the globe. We are part of WPP Group PLC, the world’s leading marketing services and advertising group. 

Contact sue.pinfold@spafax.com



Global Eagle Entertainment
Content Program Manager

The objective of this role is to help define and create the future of the ‘connected customer experience’ for our airline Clients and GEE. This is the experience that a customer has from the moment they engage with the airline, at the airport, on the flight and after the flight and how this is delivered in a connected, holistic experience, utilising the latest consumer technology and innovation. You will be on a constant learning curve from the airline and our global entertainment company, absorbing the latest trends and possibilities within this fast changing industry and utilising your experience and knowledge of consumer technology and innovation, marrying the two together to create the ‘Connected Customer Experience’

Key Responsibilities To provide high quality creative movie and TV programming (Hollywood and International) to GEE’s client base in an effective manner. Ensure content is suitable for specific client needs, is accurate, in line with financial expectations and GEE’s global strategy. More specifically, the job entails : • Analyzing and research programming options, liaise with distributors to gather data about new movies and TV programs available for licensing to clients • Screening programming options, creating edit notes and discussing these with colleagues and the client. • Prepare programming charts for recommendations to clients continually enhancing the creative and quality of programming • Develop and maintain close customer relations, negotiate and influence their content choices to maximize margins • Obtain and analyze forecast and actual flight data from the client • Monitor billing for accuracy and compliance with contracts. • Identify strategies for deal structures and liaise with ops finance • Occasionally negotiate competitive license fees • Execute a quality control function on purchase orders • Develop additional revenues out of the existing customer base with new programming and the promotion of other GEE services • Assist in the evaluation of trends and establish goals consistent with industry growth • Provide programming expertise to the sales support and account management functions for proposal and tender generation. Qualifications Ability to consistently deliver work of high quality against tight deadlines as well as attention to detail is considered an important attribute for people performing this role. Good communication skills and in depth knowledge and passion in Movies, TV and social media are essential. Areas of interest and intrinsic competencies i. Negotiation, communication and customer service skills ii. Administrative skills including writing and proofreading iii. Working knowledge of digital content and technology savvy iv. Teamwork v. Account Management vi. Flexibility vii. Initiative viii. Planning and Organising ix. Financial Budgeting x. Working experience in Middle Eastern or Asian cultures preferred xi. Foreign languages spoken a plus 
 
Contact jpfellenberg@geemedia.com.

 


 

Spafax
Brand and Client Service Manager
New York

The Brand and Client Services Manager is a highly strategic role liaising with our internal media and entertainment teams and with the client, working frequently on-site in their offices managing the coordination between JetBlue’s media sales, brand strategy and onboard entertainment stakeholders. 

Spafax is content and media agency specializing in creating engaging experiences and in optimizing the potential of measured, omnichannel, multi-screen opportunities, inventory and audience solutions. Our approach to building ecosystems and innovative solutions for our partners spans: - content and channel development - audience and consumer profiling - inventory optimization - media sales, brand partnerships and strategic alliances - measurement and data analytics We are a division of Spafax Group, a leading international content marketing and media agency specializing in creating connections between our clients and their customers through engaging content across media channels with a specialization in the aviation media category. We are also an industry leader in commercializing our clients’ communications channels. Spafax is part of tenthavenue, the home of WPP’s “Connected Consumer” agencies.

ROLE DESCRIPTION We are expanding our US operations and are looking for a Brand and Client Services Manager to join our New York team to work with JetBlue, one of our key US clients. The Brand and Client Services Manager is a highly strategic role liaising with our internal media and entertainment teams and with the client, working frequently on-site in their offices managing the coordination between JetBlue’s media sales, brand strategy and onboard entertainment stakeholders. This role will be responsible for driving revenue growth, pitching new ideas and product development, promoting Spafax’s interests and growing our relationship with JetBlue. The ideal candidate will be passionate about media and customer engagement and will have a solid track record in account and relationship management, integrated business development, advertising, communications, strategic planning and product development.

RESPONSIBILITIES: • Foster relationships with key strategic JetBlue internal departments leading to an depth understanding of the JetBlue brand and strategy • Direct the Spafax teams on JetBlue’s creative and commercial strategy, upcoming initiatives and new product and service enhancement and any changes in corporate direction to ensure that the Spafax strategy is in line with JetBlue’s overall objectives • Translate understanding of JetBlue’s goals into new product and revenue generating opportunities • Act as liaison for concept approval and executions, including facilitating communication between key players • Research and recommend new financial or business strategies to improve the overall financial performance of both media and entertainment budgets in correlation with the greater brand strategy and Spafax interests • Identify growth opportunities to provide advertisers and brands with integrated marketing solutions and products that optimize value and profitability • Work with the greater Spafax teams to keep abreast of industry trends, new distribution platforms, etc.

KEY COMPETENCIES • 3-5 years working in a key account management role working with a large corporate brand and/or marketing team • Understanding of all channels and platforms – broadcast, digital, print with experience working on product launches, new channel development and client management • Experience working with teams to drive revenue growth and development across integrated programs, sponsorships and brand partnerships • Self-starter with an ability to work independently and to effectively prioritize work and tasks • Experience in negotiations, cost management and budget planning • Ability to interpret market research data and translate into strategic planning and forecasting • Proficient in PowerPoint, Word, Photoshop and Excel • Bachelor's Degree in relevant field preferred, or an equivalent combination of skills, training and experience. For more information, please see www.spafax.com

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